Hotel Front Office Manager

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Hotel Front Office Manager

 Hotel Jobs / Posted 1 month ago / 45 views

$2,800.00

Singapore
$2,800 – $3,500 a month

The Front Office Manager oversees the entire front office & security operations, coordinates front desk activities with the reservations team and ensures that the property’s service standards, policies, and procedures are properly adhered to.

His/her duties include but are not limited to the following:

  • Monitors financial performance and works closely with the reservations team to maximize room occupancy and increase departmental revenue.
  • Maintain close working relationships with other departments to meet guests’ expectations and resolve challenging guests/customers’ issues and concerns efficiently
  • Conducts regular meetings with the front office team
  • Assists in the recruitment of Front Office staff, provide training to new members of the team and review their performance on an ongoing basis.
  • Ensures that the Association’s service standards, daily shift audits, policies, and procedures are properly adhered to in a consistent manner
  • Analyses market or industry trends to improve the brand experience through the delivery of consistent, quality customer service.
  • Prepare regular reports, maintain log books and review guest feedback forms on a regular basis to identify service gaps.
  • Take corrective measures to ensure the highest possible profitability without compromising service standards.

The Front Office Manager should possess the following:

  • Strong communication skills
  • Leadership abilities and excellent organizational and time management skills.
  • Familiar with hospitality applications and tools, such as the property management system and property reservation system.
  • Proven track records in Revenue/Yield Management
  • Ability to make objective decisions and handle any complaints and emergencies in a level-headed manner
  • At least 3 years of management experience in Front Office or Hotel Management

Job Type: Full-time

Salary: $2,800.00 to $3,500.00 /month

Experience:

  • Hotel Management: 3 years (Required)
  • Job Types : Full Time
Contact details

East Coast,Marine Parade,Central Region

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