Customer Service Jobs Singapore
As a growing business hub in Asia, Singapore is today a business leader in the region. There are many local and international companies based in Singapore, which has led to a steady growth in customer service jobs across the island. Customer service representatives are always in high demand in Singapore since the country has ties with most English speaking countries where companies and businesses sometimes outsource their customer care services in Singapore.
In Singapore, a customer service representative (CSR) is expected to handle the most important tasks of the company including incoming telephone calls and handling all customer queries regarding the company or organization’s products and services. CSR personnel in most cases handle all incoming calls to the company and provide information over the telephone about the company's services and products. They also make outbound calls to customers who previously called with an interest in the company's products or services. The customer service representative is the front face of the business or organization in the eyes of the customer, whether online or offline. He or she is charged with a critical duty handling the company or organization's customer care and support responsibilities.
Customer service representatives work for a wide variety of companies ranging from insurance, internet service providers, cable companies, retail companies, manufacturing companies, rental Industries, service providers, real estate, beverage companies, and many more. Every industry that has a direct correlation and engagement with consumers in Singapore needs professional customer care representatives to handle any query or concern that their customers might have. This is why this field has become quite popular and demanding in every business sector in Singapore.
Common Requirements of a Customer Service Representative in Singapore
At the most basic level, a customer representative or member of the customer support team is expected to have a high school diploma. However, due to the increased competition in customer support services jobs, it has become imperative for candidates seeking jobs in this sector to have at least an associate degree in business or arts.
In the current technology-driven economy, most employers prefer to have customer service representatives who are knowledgeable or have experience in computer-related fields. You should at least have a working knowledge with some of the most commonly used software programs including Microsoft Word, PowerPoint, Excel, and other relevant communication programs. The basic nature of the job involves frequent communication with clients over email and other communication channels. It is therefore important for anyone looking for a customer representative job to first become a certified typist and export in inputting data into the company's database system.